I recently had the pleasure of working with your employee Mike Tutin at Marble and Granite. I have to say I found it quite refreshing to work with someone so customer-focused, friendly, and conscientious for a change.
He not only helped me with my selection but was extremely patient in assisting me in analyzing several quartzite samples from the same lot that actually turned out to quite different. I realize this takes time and these pieces are very cumbersome to move! In the end I purchased two large slabs I liked very much.
In addition we also had a fabricator snafu that resulted in me nearly losing the slab to another buyer. Mike was right on it and personally called me giving me a heads up so I could rectify the situation.
I am in the midst building a new home and I wish I could say more of my vendors were as pleasant to work with as Mike. I find him honest, knowledgeable, and ethical. He worked very well with my designer Jason as well. Mike seemed honestly interested in hearing about our project and our needs.
In short I just wanted to remind you of what a great employee you have and my high regard of your company. I realize that we usually find time to complain but seldom take the effort to put in a good word for someone who provided service beyond our expectations.
I know without a doubt the next time when I need marble or granite where I will be headed. I would not hesitate to recommend your company or Mike Tutin to my circle of family and friends.
—Loretta from Holliston, MA
Thank you so much for educating us! We truly enjoyed learning from you and as my husband said, quote “he knows his stuff!
—Kristin from Portland, ME
We wish to let you know, that the additional drive was worthwhile. Not only were we able to select two slabs that met the color and surface pattern, but your representative, Andrea – for the Westwood Showroom was remarkably helpful. She graciously welcomed us, without an appointment and found the soapstone slabs that we reserved for us. Your representatives and workmen in the warehouse pulled a few different slabs for us and we found two that worked for us!
—Richard and Iona from New Providence, NJ
We recently visited your company to select a granite top for our revised kitchen. This is our second visit as we were looking for something that was not the norm. My husband especially being a geologist (now retired) saw the Black Mosaic which was definitely not the norm so we placed a hold for the # of pieces we thought we would need. Your representative was great with people, has a sharp eye and she loves her job.
—Pamela from Dorset, VT
I just received the stone cleaner and sealer and I must admit, I loved it!!!! Thank you again for your exceptional service, you were truly a delight to do business with!!
—Tamera from Boston, MA
My sister and I had a lot of fun viewing all the different products in your showroom. It was very refreshing to deal with someone so informative, genuine and funny. Since I started my kitchen project, I'm so tired of going into places and feeling like I'm dealing with a car salesmen. It was very nice to come across someone so down to earth. Thanks again for all your help.
—Palmira from Connecticut